Answer inbound calls
Greets callers professionally, gathers the issue, and keeps the call focused on useful service details.
AI operations for local service businesses
ServicePilot
An AI receptionist for HVAC companies that answers calls, captures job details, flags urgency, and notifies the owner with a clean lead summary.
Built for the first missed call
Start with reception. Grow into operations.
Qualify the job
Captures name, phone, address, service type, urgency, preferred timing, and SMS consent.
Notify the owner
Creates a lead, stores the transcript, summarizes the request, and sends service-related updates.
MVP workflow
Every call becomes an auditable service request.
1
Caller explains the problem
ServicePilot asks guided intake questions and watches for urgent or safety-related language.
2
Lead details are structured
The transcript is converted into customer, job, urgency, and follow-up fields.
3
The business gets notified
The owner sees the lead, summary, transcript, and notification history in the dashboard.
Service-related messaging
SMS is used for customer service updates, not marketing blasts.
Callers opt in verbally during the service intake call before receiving text updates. Message frequency varies by service request. Message and data rates may apply. Reply STOP to opt out.